Shipping & Returns

Shipping

Omnificent Designs products are made to order through our print-on-demand fulfilment partner. This means each item is produced after your order is placed rather than held as pre-made stock.

Production normally takes a few business days before dispatch. Delivery time after dispatch depends on the destination country, carrier, customs processing, and local delivery conditions.

Shipping costs and available delivery options are shown at checkout before you complete your order. When tracking is available, tracking information will be sent to the email address used at checkout.

Returns

Start every return or issue by contacting Omnificent Designs first at hexagonk@weareomnificent.com. Please include your order number and, where relevant, clear photos of the item and packaging.

Returns are managed through our fulfilment workflow. Do not send an item directly to Tapstitch or any fulfilment address unless we have confirmed the return instructions for your order. Items sent back without prior approval may not be accepted.

You can request a return within 30 days of receiving your item. Items must be unworn, unused, with tags, and in their original packaging unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos so we can review the issue with the fulfilment provider and help resolve it.

Contact

Email: hexagonk@weareomnificent.com